FAQ – Frequently asked questions

BREXIT - Shipping to UK customers

Since December 31st the UK is not part of the EU anymore and, out of a customs and trade view, the UK now counts as a third country. That means that you will need to pay custom duties and import sales tax when importing goods from the EU. Import sales tax will be additionally 20%. The prices communicated on our website for UK customers do not include VAT!
In addition, we currently expect the custom duty being 14% on your purchase.
Please keep in mind that you will have additional costs of VAT + CUSTOM DUTY!

Delivery and Pick-up (12)

We ship with DHL. Every bike is shipped insured.

All bike are first completely assembled and then partially dismantled for dispatch. You have to screw on the handlebars, mount the saddle and, if ordered, mount the pedals. Install the front wheel and let’s go. If you pick-up your bike directly from us, it is completely assembled.

The dimensions are approx. 150 x 30 x 80 cm.

We can only send small spare parts to DHL packing stations, not complete bikes. This applies if you live in Germany. For foreign shipping addresses, please contact your local DHL partner.

If you are not at the delivery address at the time of delivery, you will find a notification in your mailbox. The goods must then be collected from the post office within the next 3 working days. Please take your identity card with you. Another person with a power of attorney can also pick up the package for you. DHL also hands over parcels to relatives of the recipient who are in the apartment and to neighbours against confirmation of receipt. This applies if you live in Germany. For foreign shipping addresses, please contact your local DHL partner.

Based on the promises of our suppliers, we try to plan the production date as precisely as possible. However, this date is not binding. Sometimes it comes to individual delays by the large variety of the offered components. If this happens, we will contact you and keep you informed. So plan a little buffer for your next bike holiday.

Usually the production of the bike takes about 25 working days depending on the choice of frame colour and equipment options. Depending on the season, different models and sizes may only be available in small quantities or will only be available again in the next delivery. You will receive your non-binding production date from us after we have received your payment. If you have chosen shipping, you usually have to add about 5 to 7 days for orders within Germany.

At the end of your ordering process you can add a different delivery address in addition to the billing address. If you need to change the delivery address after your order please get in touch with us by mail or phone.

Your bike goes through several stations in our production. You will be kept up to date in real time by mail. Your bike is picked, comes into production via frame assembly, goes through quality control and is ready for pick-up or dispatch. The shipment data will be transmitted to you automatically by mail.

DHL is our shipping partner. We no longer have any influence on the delivery as soon as your bike has been shipped. With the help of the tracking number you can select a desired day for your delivery on the DHL website.

You can find more information about our shipping countries on our website – section “Shipping and Delivery”.

Yes, an appointment must be made for pick-up. As soon as your bike is ready you will receive an email from us, after that you can make an appointment by phone with us.

Top Topics (2)

Based on the promises of our suppliers, we try to plan the production date as precisely as possible. However, this date is not binding. Sometimes it comes to individual delays by the large variety of the offered components. If this happens, we will contact you and keep you informed. So plan a little buffer for your next bike holiday.

Usually the production of the bike takes about 25 working days depending on the choice of frame colour and equipment options. Depending on the season, different models and sizes may only be available in small quantities or will only be available again in the next delivery. You will receive your non-binding production date from us after we have received your payment. If you have chosen shipping, you usually have to add about 5 to 7 days for orders within Germany.

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