Make sure you send your battery for our ekano in the package in which you received it from us. If the box is no longer available you can get appropiate stickers and boxes at your local post office.
Your new E-Bike is still in the so called “sleep mode” on delivery. You have to charge the battery before you can use it. The charging itselfs takes about approx. 4 to 7 hours.
In general every bike can be damaged due to heavy weather conditions. The maintenance of your bike is essential to prevent damages. The “SHIMANO STEPS”-System is waterproof when used under normal weather conditions including heavy rain. Please don’t use a pressure washer to clean your bike.
The drive unit assists you up to 25 km/h. Due to the strict regulations for E-Bikes it’s not permitted to make changes to the speed of the E-Bike.
Due to the many possible purposes of use it’s difficult to name a number. The terrain, weather conditions and driver weight have an impact on the distance you can reach with the Ekano. As far as our experience goes the E-Bike can reach a distance between approx. 40 to 80 kilometers.
We recommend to avoid this situation. If you want to continue riding with empty battery you will no longer receive pedal assistance.
Please make sure you handle the battery according the specifications in the Shimano manual to achieve the longest durability.
With your delivery of the Ekano you will reveive an adapter that you can use to recharge the battery outside the bike.