FAQ – Frequently asked questions

BREXIT - Shipping to UK customers

Since December 31st the UK is not part of the EU anymore and, out of a customs and trade view, the UK now counts as a third country. That means that you will need to pay custom duties and import sales tax when importing goods from the EU. Import sales tax will be additionally 20%. The prices communicated on our website for UK customers do not include VAT!
In addition, we currently expect the custom duty being 14% on your purchase.
Please keep in mind that you will have additional costs of VAT + CUSTOM DUTY!

E-bike (10)

Categories E-bike

Make sure you send your battery for our ekano in the package in which you received it from us. If the box is no longer available you can get appropiate stickers and boxes at your local post office.

Categories E-bike

Your new E-Bike is still in the so called “sleep mode” on delivery. You have to charge the battery before you can use it. The charging itselfs takes about approx. 4 to 7 hours.

Categories E-bike

In general every bike can be damaged due to heavy weather conditions. The maintenance of your bike is essential to prevent damages. The “SHIMANO STEPS”-System is waterproof when used under normal weather conditions including heavy rain. Please don’t use a pressure washer to clean your bike.

Categories E-bike

The drive unit assists you up to 25 km/h. Due to the strict regulations for E-Bikes it’s not permitted to make changes to the speed of the E-Bike.

Categories E-bike

Due to the many possible purposes of use it’s difficult to name a number. The terrain, weather conditions and driver weight have an impact on the distance you can reach with the Ekano. As far as our experience goes the E-Bike can reach a distance between approx. 40 to 80 kilometers.

Categories E-bike

We recommend to avoid this situation. If you want to continue riding with empty battery you will no longer receive pedal assistance.

Categories E-bike

Please make sure you handle the battery according the specifications in the Shimano manual to achieve the longest durability.

Categories E-bike

With your delivery of the Ekano you will reveive an adapter that you can use to recharge the battery outside the bike.

Categories E-bike

You can find the latest firmware updates on the Shimano website:
https://e-tubeproject.shimano.com/

Categories E-bike

It’s prohibited to remove the drive unit.

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