FAQ – Frequently asked questions

BREXIT - Shipping to UK customers

Since December 31st the UK is not part of the EU anymore and, out of a customs and trade view, the UK now counts as a third country. That means that you will need to pay custom duties and import sales tax when importing goods from the EU. Import sales tax will be additionally 20%. The prices communicated on our website for UK customers do not include VAT!
In addition, we currently expect the custom duty being 14% on your purchase.
Please keep in mind that you will have additional costs of VAT + CUSTOM DUTY!

Configuration Tool (3)

It is not possible to purchase separate components or complete bikes without individual parts such as forks, wheels, etc.

We do not revise our complete product range every season.
Nevertheless, we are always up-to-date with components. Usually we use the newest parts as soon as they are available for us. This often happens in the middle of the season. Therefore, we are often asked what we what model year the installed parts are.

Our configurator already offers so many options that all our possibilities are covered. Unfortunately, for logistical and production reasons, we are not able to realize anything beyond this. But for sure we will check your request – just let us know at the end of your ordering process.

Specs, Colors and Decals (6)

The decals of our bikes are attached over the paint. We chose this solution because we believe it offers a lot of advantages. The decals are printed on a durable film and thus also serve as protection. If necessary, they can be changed without any problems. For example, the design of an older bike can be adapted to that of the current bike.

It is not possible to purchase separate components or complete bikes without individual parts such as forks, wheels, etc.

We do not revise our complete product range every season.
Nevertheless, we are always up-to-date with components. Usually we use the newest parts as soon as they are available for us. This often happens in the middle of the season. Therefore, we are often asked what we what model year the installed parts are.

Our configurator already offers so many options that all our possibilities are covered. Unfortunately, for logistical and production reasons, we are not able to realize anything beyond this. But for sure we will check your request – just let us know at the end of your ordering process.

“Aluminum Raw” means, the frame is completely in raw aluminum, as it comes from welding. The frame is treated ex works so that it does not tarnish immediately, but it is recommended to preserve the frame with wax from time to time. We deliberately opted for “real raw”, as firstly the color of the aluminium comes into its own and secondly the weight saving of approx. 90-130g should interest one or the other.

From our 2020 models on we are using an additional layer of clear lacquer on our “Aluminum Raw”. The color of the aluminum is not distorted by this, but the frame is additionally coated and protected.

“Carbon Raw” frames are also untreated, but painted over with a matt clear lacquer to protect them from external environmental influences. Under the clear lacquer you can see the carbon structure of this frame.

Carbon raw is a real beauty! The frames are getting a special treatment before we paint them so the carbon surface, which is shining through the paint, is showing its best side. Besides the clear paint there is also a light dark coating applied. This results in a light dark shine of carbon material, especially in sunlight. Each model is different so every method and also materials will differ. That also means every single frame is a unique.

Top Topics (3)

We do not revise our complete product range every season.
Nevertheless, we are always up-to-date with components. Usually we use the newest parts as soon as they are available for us. This often happens in the middle of the season. Therefore, we are often asked what we what model year the installed parts are.

Our configurator already offers so many options that all our possibilities are covered. Unfortunately, for logistical and production reasons, we are not able to realize anything beyond this. But for sure we will check your request – just let us know at the end of your ordering process.

“Aluminum Raw” means, the frame is completely in raw aluminum, as it comes from welding. The frame is treated ex works so that it does not tarnish immediately, but it is recommended to preserve the frame with wax from time to time. We deliberately opted for “real raw”, as firstly the color of the aluminium comes into its own and secondly the weight saving of approx. 90-130g should interest one or the other.

From our 2020 models on we are using an additional layer of clear lacquer on our “Aluminum Raw”. The color of the aluminum is not distorted by this, but the frame is additionally coated and protected.

“Carbon Raw” frames are also untreated, but painted over with a matt clear lacquer to protect them from external environmental influences. Under the clear lacquer you can see the carbon structure of this frame.

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