FAQ – Frequently asked questions

BREXIT - Shipping to UK customers

Since December 31st the UK is not part of the EU anymore and, out of a customs and trade view, the UK now counts as a third country. That means that you will need to pay custom duties and import sales tax when importing goods from the EU. Import sales tax will be additionally 20%. The prices communicated on our website for UK customers do not include VAT!
In addition, we currently expect the custom duty being 14% on your purchase.
Please keep in mind that you will have additional costs of VAT + CUSTOM DUTY!

You can test our bikes with us in Vogt. We have all models in all sizes on site. Please make an appointment with us by email to [email protected] or by phone, so that we can guarantee that the desired bike is ready for you. Due to the current pandemic situation we have to ask you to make an appointment with us in advance. This is the only way to ensure that you get a test bike and that we can comply with the safety measures.

Everyone who owns a Propain bike can register as a Propain Friend in the Friends area on the homepage or when ordering a bike. Interested parties from your area can then contact you via the interactive map and arrange a viewing appointment. Of course, our friends also benefit from this program. We always offer special promotions and offers exclusively for our friends.

One possibility is our program Propain Friends, where you can meet with Propain riders in your area personally.
Here you can find our Propain Friends: https://www.propain-bikes.com/en/Friends

Another possibility is our manufacturers area in the IBC forum. Many experiences have already been published here and questions have been asked. You can also formulate your questions there and get an independent answer to them. Propain’s own support also helps with questions about Propain. Here you can find the forum: http://www.mtb-news.de/forum/f/propain-bicycles.249

In general, the 14-day right of revocation applies. Provided that the bike has not yet been ridden. We cannot take back bikes that have been driven on the road, off-road or in the underground car park. A test sitting in the apartment on the carpet is of course no problem.

Propain Friends is a network of customers for customers, where you can exchange your opinions honestly and directly. Interested parties can search for friends near you in the Friends area of the homepage and request viewing appointments on an interactive map. Whether it is to see the bike live, to sit a short rehearsal or perhaps a small round around the block is up to you.

You can test our bikes in our headquarter in Vogt, in various test centers, at events and with our friends program. Please find more information about testing one of our bikes on our website in category “Testride“. Due to the current pandemic situation we have to ask you to make an appointment with us in advance. This is the only way to ensure that you get a test bike and that we can comply with the safety measures. You can arrange this appointment comfortably by email to [email protected] or by phone under +49751-201-802-22.

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