We advise not to, to prevent theft. Instead, arrange a neutral meeting place, such as a car park, trails around you or a bike park. Of course, this is up to you. If you get suspicious during a request or the test rider refuses a deposit or the test ride contract, you can cancel the […]
No, your location is based on the city and postcode you entered in your profile. This means that only the city or city district is shown.
Please contact us via our friends contact form for assistance.
Yes. For partners offering an on-site offer or a special experience, you must verify your identity by entering a unique code name and showing your profile in the FRIENDS app. Partner offers may vary at any time, may have an expiry date and may be limited. Please read the partner offers in the app carefully, […]
No, in the “REWARDS” section you will find a list of our current partners with exclusive FRIENDS offers. If you would like to take advantage of one of the offers, the app will redirect you to the partner page where you can directly enter your voucher code when ordering or make your enquiry/booking. Your codes […]
No, in the app, your collected points can be converted into a voucher, which you can then redeem on the PROPAIN website in the shop or in the Sixpack online shop. There are vouchers for goods that you can redeem individually or for specific rewards that are displayed in the rewards section of the app. […]
Here is an overview of the ranking levels:
Yes, there are so-called “in-app upgrades” in the form of a ranking. If you are a FRIEND and have at least 1 PROPAIN bike of your own registered, verified and approved for test rides, then you can move up in the ranking through accumulated points and ratings (initially through test rides and other interactions). As […]
No, all redeemed PROPAIN rewards cannot be exchanged.
Please contact us via our friends contact form for support and tell us exactly what happened to the missing points. We may have to check this.