Colors and Decals5 What does “2020 Specs” mean? Are the decals above the paint? What does frame color “raw” mean? Can I buy a new bike partially without components? Can I specify special requests while or after ordering?
Configuration Tool5 What does “2020 Specs” mean? Can I still change the frame size of the bike after ordering? How can I order my bike? Can I buy a new bike partially without components? Can I specify special requests while or after ordering?
Delivery10 In which countries is a delivery possible? Can I determine a day on which my bike will be delivered? How can I determine which frame size is the right for me? Can my bike be sent to an address other than the one specified? Do I need an appointment if I pick-up my bike personally in Salt Lake City? With which parcel service does Propain ship?
Events8 Do I have to bring my own pedals? Which bikes can I test? Can I test more than one bike? How old do I have to be to test a bike? What do I have to bring with me for testing? Do I have to pay for testing a bike?
Experiences and Friends6 Where can I test you bikes? What if I ordered the wrong size? How can I become a Propain Friend myself? What is Propain Friends? Is there a way to draw on customer experiences? Can I test your bikes in Salt Lake City?
Order and Payment7 Can I order a bike at your distribution center in Salt Lake City? What if I ordered the wrong size? How can I pay for my bike? Can I still change the frame size of the bike after ordering? Can I reserve a bike in advance? How can I order my bike?
Specs5 What does “2020 Specs” mean? Are the decals above the paint? What does frame color “raw” mean? Can I buy a new bike partially without components? Can I specify special requests while or after ordering?
Technics and Maintainance5 Is there a recommendation which suspension settings are the best for my weight? Do I have to send in my complete bike in case of defective components (fork, rear shock, brakes…)? Do I have to have my inspections/maintenance carried out by Propain? Do the bikes have a maximum weight limit? Can I have my bike adjusted to my weight?