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- Can I determine a day on which my bike will be delivered?
- In which countries is a delivery possible?
- Can my bike be sent to an address other than the one specified?
- Do I need an appointment if I pick-up my bike personally in Salt Lake City?
- With which parcel service does Propain ship?
- How long does it take to get my bike?
- How can I determine which frame size is the right for me?
- Can the package also be sent to a packing stations (Packstation)?
- How big is the box in which the bike is shipped?
- What else do I have to mount on my bike?
- Is there a recommendation which suspension settings are the best for my weight?
- Do I have to send in my complete bike in case of defective components (fork, rear shock, brakes…)?
- Do I have to have my inspections/maintenance carried out by Propain?
- Do the bikes have a maximum weight limit?
- Can I have my bike adjusted to my weight?
- What does “2020 Specs” mean?
- What is Crash Replacement?
- How long do I have a warranty?
- How can I pay for my bike?
- Why does Propain choose direct sales?
- Do I have to send in my complete bike in case of defective components (fork, rear shock, brakes…)?
- What does frame color “raw” mean?
- Can I specify special requests while or after ordering?
- Can I test your bikes in Salt Lake City?
- What is Crash Replacement?
- Are there any warranty costs for me?
- How long do I have warranty on the paintwork?
- How long is the warranty on components such as forks and rear shocks?
- How long do I have a warranty?
- Do I have to send in my complete bike in case of defective components (fork, rear shock, brakes…)?