FAQ – Frequently asked questions

BREXIT - Shipping to UK customers

Since December 31st the UK is not part of the EU anymore and, out of a customs and trade view, the UK now counts as a third country. That means that you will need to pay custom duties and import sales tax when importing goods from the EU. Import sales tax will be additionally 20%. The prices communicated on our website for UK customers do not include VAT!
In addition, we currently expect the custom duty being 14% on your purchase.
Please keep in mind that you will have additional costs of VAT + CUSTOM DUTY!

Configuration Tool (2)

This is possible in principle. However, it may be that some frame sizes are no longer available or have a longer waiting time.

You can easily order your bike in our online configurator. Here you can select all our custom options directly.

Order and Payment (9)

In general, the 14-day right of revocation applies. Provided that the bike has not yet been ridden. We cannot take back bikes that have been driven on the road, off-road or in the underground car park. A test sitting in the apartment on the carpet is of course no problem.

Categories Order and Payment

Immediately after your order you will receive an automatic order confirmation with payment request and our bank details.

This is possible in principle. However, it may be that some frame sizes are no longer available or have a longer waiting time.

Categories Order and Payment

Reservations are not possible. We produce each bike especially for our customers after receipt of order.

You can easily order your bike in our online configurator. Here you can select all our custom options directly.

Propain builds bikes with passion and conviction… from bikers for bikers. Therefore we chose the direct way to the customer, without detours over the trade, in order to arrange the communication for you and us as uncomplicated as possible. This is exactly what distinguishes us, because it enables us to pass on the best possible prices directly to our customers.

Categories Order and Payment

Currently you can not order your bike at our headquarters. We work on it to make that possible in the near future. For sure we can help you out and assist you to customize your dreambike. Just get in touch with us and make an appointment.

Categories Order and Payment

There is a special arrangement for orders from Switzerland. If you choose shipping, the VAT will be deducted immediately and you only have to pay the net amount. Swiss taxes are then due on delivery. If you want to pick-up your bike personally, the amount plus German VAT is due. After that the bike can be exported with the export receipt to Switzerland and you will get the German VAT back. You must send us the original export document after the successful import into Switzerland. We recommend that you send it by registered mail to ensure that this document is delivered safely.

You can find all information on our available payment options here.

Testride (1)

In general, the 14-day right of revocation applies. Provided that the bike has not yet been ridden. We cannot take back bikes that have been driven on the road, off-road or in the underground car park. A test sitting in the apartment on the carpet is of course no problem.

Top Topics (2)

Propain builds bikes with passion and conviction… from bikers for bikers. Therefore we chose the direct way to the customer, without detours over the trade, in order to arrange the communication for you and us as uncomplicated as possible. This is exactly what distinguishes us, because it enables us to pass on the best possible prices directly to our customers.

You can find all information on our available payment options here.

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