frequently asked questions

Order and Payment (8)

In general, the 14-day right of revocation applies. Provided that the bike has not yet been ridden. We cannot take back bikes that have been driven on the road, off-road or in the underground car park. A test sitting in the apartment on the carpet is of course no problem.

There is a special arrangement for orders from Switzerland. If you choose shipping, the VAT will be deducted immediately and you only have to pay the net amount. Swiss taxes are then due on delivery. If you want to pick-up your bike personally, the amount plus German VAT is due. After that the bike can be exported with the export receipt to Switzerland and you will get the German VAT back.

Immediately after your order you will receive an automatic order confirmation with payment request and our bank details.

You can choose from the following payment options:

  • payment in advance
  • PayPal
  • credit card payment
  • Financing: Through our financing partner, Consors Finanz GmbH, we offer terms between 6 and 72 months.
  • Jobrad: You will immediately receive your personal offer, which you can present to your employer.
  • Businessbike: After we have received your data like your personnel number, we take care of the rest.

This is possible in principle. However, it may be that some frame sizes are no longer available or have a longer waiting time.

Reservations are not possible. We produce each bike especially for our customers after receipt of order.

You can easily order your bike in our online configurator. Here you can select all our custom options directly.

Propain builds bikes with passion and conviction… from bikers for bikers. Therefore we chose the direct way to the customer, without detours over the trade, in order to arrange the communication for you and us as uncomplicated as possible. This is exactly what distinguishes us, because it enables us to pass on the best possible prices directly to our customers.

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