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Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as in all questions about your order.

New service in Germany starting August 1st 2023 We are pleased to inform you that we can take the next step in the expansion of our customer service.
From August 1st 2023, we will be offering you a new service:
No more waiting times on the telephone hotline? No problem!
From now on, we will focus fully on our chat. Thanks to additional staff, we can now help you even faster in the chat. No matter whether you have questions about your order, technical questions or other enquiries - our trained service team will be happy to help you. Just visit the PROPAIN website during our service hours.
Would you like a detailed, personal bike consultation? No problem!
In addition to the chat function, you can now also easily book an appointment with one of our employees. Whether on the phone or on site - we'll be happy to take the time to advise you in detail about your dream bike.
Of course, you can still contact us via email or the contact form.
We are constantly working to offer you the best possible customer service and to find a tailor-made answer and solution for everyone. We appreciate your feedback, because it helps us to get better and better.

Germany

Email: [email protected]

Propain Bicycles GmbH
Schachenstraße 15
Vogt 88267

United Kingdom

Mon – Tue: 10:00 am – 04:00 pm
Wed: closed
Thu: 10:00 am – 07:00 pm
Fri: 10:00 am – 06:00 pm
Sat: 10:00 am – 04:00 pm

E-Mail: [email protected]
Tel.: +44 (0) 1293 543813 (UK based customers only)

PROPAIN Bicycles UK Ltd.
Units 1 & 2 Spindle Court, Spindle Way
Crawley RH10 1AX

United States

Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]
Tel.: +1 (888) 867 8449 (US based customers only)

Propain Bicycles USA, LLC
15100 NE 65th Street, Suite 140
98682 Vancouver, WA
USA

Due to public holidays in Germany or trainings, our PROPAIN crew will not be available on the following dates:

06.01.2023 (Public Holiday)
26.01.2023 (Training)
07.04.2023 (Public Holiday)
10.04.2023 (Public Holiday)
28.04.2023 (Training)
01.05.2023 (Public Holiday)
18.05.2023 (Public Holiday)
29.05.2023 (Public Holiday)
08.06.2023 (Public Holiday)

14.07.2023 (Training)
15.07.2023 (Training)
03.10.2023 (Public Holiday)
01.11.2023 (Public Holiday)
24.12.2023 (Public Holiday)
25.12.2023 (Public Holiday)
26.12.2023 (Public Holiday)
31.12.2023 (Public Holiday)

Feedback

We are constantly trying to improve, so we are grateful for any feedback.
Please send us your feedback to [email protected].

Customer Service

Contact

Germany

United Kingdom

United States

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Customer Service

Contact

Germany

United Kingdom

United States

Feedback

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