Contact

Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as in all questions about your order.

Our customer service can be reached by phone, live chat and email:

United Kingdom

Tel.: +44 (0) 1293 543813
Mon – Thu: 9 am – 1 pm

E-Mail: [email protected]

Germany

Tel.: +49 (0)7529 / 468 868 0
Mon – Thu: 8 am – 6 pm
Fri: 8 am – 4 pm

E-Mail: [email protected]

Propain Bicycles GmbH
Schachenstra├če 15
Vogt 88267

United States

Tel.: +1 (888) 867 8449
Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]

Propain Bicycles USA, LLC
15100 NE 65th Street, Suite 140
98682 Vancouver, WA
USA

Due to public holidays in Germany or trainings, our PROPAIN crew will not be available on the following dates:

06.01.2023 (Public Holiday)
26.01.2023 (Training)
07.04.2023 (Public Holiday)
10.04.2023 (Public Holiday)
28.04.2023 (Training)
01.05.2023 (Public Holiday)
18.05.2023 (Public Holiday)
29.05.2023 (Public Holiday)

08.06.2023 (Public Holiday)
03.10.2023 (Public Holiday)
01.11.2023 (Public Holiday)
24.12.2023 (Public Holiday)
25.12.2023 (Public Holiday)
26.12.2023 (Public Holiday)
31.12.2023 (Public Holiday)

Feedback

We are constantly trying to improve, so we are grateful for any feedback.
Please send us your feedback to [email protected].

Choose your region...

North America