Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as in all questions about your order.

Personal Bike advice and customer service

In addition to the chat function, you can now also easily book an appointment with one of our employees. Whether on the phone or on site – we are happy to take the time to advise you in detail.


If you’re an active professional athlete or serving as a brand ambassador – whether as a YouTube legend or social media star, or simply enjoy pursuing your passion on two wheels. We’re open to exciting collaborations and are happy to support you if our visions align.

Feel free to send us a comprehensive application or Presskit, in English please, to the following email address:

[email protected]

We appreciate your understanding as we carefully review the numerous inquiries we receive. Rest assured, each inquiry will be promptly and thoroughly addressed.

Thank you for your patience!


Email: [email protected]

Propain Bicycles GmbH
Schachenstraße 15
Vogt 88267

United Kingdom

Mon – Tue: 10:00 am – 04:00 pm
Wed: closed
Thu: 10:00 am – 07:00 pm
Fri: 10:00 am – 06:00 pm
Sat: 10:00 am – 04:00 pm

E-Mail: [email protected] 
Tel.: +44 (0) 1293 543813 (UK based customers only)

PROPAIN Bicycles UK Ltd.
Units 1 & 2 Spindle Court, Spindle Way
Crawley RH10 1AX

United States

Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]
Tel.: +1 (888) 867 8449 (US based customers only)

Propain Bicycles USA, LLC
15100 NE 65th Street, Suite 140
98682 Vancouver, WA

Due to public holidays in Germany or trainings, our PROPAIN crew will not be available on the following dates:

06.01.2023 (Public Holiday)
26.01.2023 (Training)
07.04.2023 (Public Holiday)
10.04.2023 (Public Holiday)
28.04.2023 (Training)
01.05.2023 (Public Holiday)
18.05.2023 (Public Holiday)
29.05.2023 (Public Holiday)
08.06.2023 (Public Holiday)

14.07.2023 (Training)
15.07.2023 (Training)
03.10.2023 (Public Holiday)
01.11.2023 (Public Holiday)
24.12.2023 (Public Holiday)
25.12.2023 (Public Holiday)
26.12.2023 (Public Holiday)
31.12.2023 (Public Holiday)


We are constantly trying to improve, so we are grateful for any feedback.
Please send us your feedback to [email protected].