FAQ – Frequently asked questions

BREXIT - Shipping to UK customers

Since December 31st the UK is not part of the EU anymore and, out of a customs and trade view, the UK now counts as a third country. That means that you will need to pay custom duties and import sales tax when importing goods from the EU. Import sales tax will be additionally 20%. The prices communicated on our website for UK customers do not include VAT!
In addition, we currently expect the custom duty being 14% on your purchase.
Please keep in mind that you will have additional costs of VAT + CUSTOM DUTY!

Technics and Maintainance (8)

If you can remove the component yourself, you can also send us the defective part individually. In the service area under support you will find a contact form for all complaints.

In principle, you can carry out maintenance work yourself or have it carried out by a specialist workshop. Maintenance of fork and shock absorber elements should be left to the respective manufacturer.

Yes, the rear shock is well protected from dirt by the Carbon Mudfender (Tyee, Spindrift, Rage). There is no greater soiling or maintenance intensity for the damper here than with other frame shapes.

For shipping we have to pack the bikes safely. In order not to increase the transport costs unnecessarily, we have chosen a packing size at which we know that your bike will be delivered safely. To get the bike in this packaging we have to deflate the air from the suspension fork and tires and cannot adjust it to the rider’s weight.

We recommend around 25-30% SAG. The best setting for you depends on your driving style and the trails you are on. In this case you have to just try some things out.

On each bike page you will find a table, which will help you choose your size. Select your required frame size from the table. If you stand between two sizes, you only have to decide whether you like it playful or more stable. For smooth running you choose the larger frame size, for playful the smaller one.

We approve our bikes up to a maximum rider weight of 120 kg. Our Ekano has a maximum system weight or permissible total mass (rider + bike + equipment + luggage) of 130 kg.

PROPAIN sells 100% directly to end customers, so there are no actual dealers for PROPAIN. Most dealers, however, will be happy to take care of your bike in their workshop and are often also in touch with our team. Please find more information here.

Top Topics (1)

If you can remove the component yourself, you can also send us the defective part individually. In the service area under support you will find a contact form for all complaints.

Warranty and Crash Replacement (1)

If you can remove the component yourself, you can also send us the defective part individually. In the service area under support you will find a contact form for all complaints.

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