Throughout the development process each frame is tested extensively to guarantee it will outlast you and won´t let you down in any situation. From the start of the production to the actual shipment to our customers, every bike has to pass three quality checks. This ensures you get the bike you deserve, designed for the best performance, built to last.
However, mountain biking can be a great strain on people and equipment. Therefore, damage or falls cannot be ruled out. But if something is wrong with your bike, we won’t let you down. Just write us via one of the following contact forms and we will help you quickly and easily.
We are convinced of the high quality of our products! For this reason, we voluntarily grant an additional warranty of 3 years (aluminum) or 5 years (carbon) on our frames from the date of sale. The warranty covers all Propain frames from model year 2016 and excludes damage due to crashes and damage to storage, paintwork and anodizing. Our Propain Crash Replacement (PCR) takes effect where a normal warranty ends: In case of damage due to crashes. During such crashes large forces can act on the bike, destroy the parts or the whole bike and make it unridable. That is why we have introduced our PCR program. It allows the first owner to purchase a new bike at low cost
We use high-quality alloys for our aluminum frames, which are convincing in terms of durability and stability. So you are definitely making the right choice with an aluminium frame from Propain: