We are responding to the demands of US customers to start distributing our coveted customized mountain bikes in North America.
To start things off, PROPAIN USA will offer a limited number of preconfigured bicycles, which can be customized with colored decals, grips and saddles.
Later on, a full online customization and configuration will also be offered on the US-website. All components like fork, rear shock, drive train, seat post, wheelset, tires, brakes, etc. can then be individually configured from a selection of the best components available. This creates a unique bike for every customer.
Along with the trail-, enduro-, freeride- and downhill bikes, two full-suspension kids bikes with 20“- and 24“-26“- wheelsets are also available. You can now order the preconfigured bikes online at: www.propain-bikes.com/us. The dispatch center will be located in Salt Lake City, Utah, so short delivery times within the US are secured.
Test rides and pick-ups can be arranged in Salt Lake City at any time. You will also be able to take one of the bikes on a test-ride during an upcoming roadshow to different bike parks across the country. Dates will be published soon.
Why don’t I get as many configuration options as on the European website?
For now, the bicycles are assembled in Germany. Waiting times would be extreme if we offered the same configuration options in the US. However, we will make full customization available in the US from beginning of 2022 on.
Will you offer more configuration options in the near future?
We will adapt supply to the demand and will always update available configurations.
Why aren’t you currently offering all models?
The new Tyee, the E-Bike Ekano and the full kids bike range will be available soon. Unfortunately, the current challenges of the Covid-19 pandemic hinder full availability. We plan to offer our full range from summer 2020 on.
Is it possible to order frames only?
For the time being, only complete bikes are available. We will add options to order frames only later.
Can you fulfill special requests (installation of own components, etc.)?
We’re afraid not. We are convinced that our configurator offers something for every wish. Full Customizing plus own components would go beyond the scope.
Where can I test the bikes?
You can test our bikes in Salt Lake City. Send an inquiry for an individual appointment to: [email protected].
Can I also order from a neighboring country?
We currently deliver to the US, Alaska and Hawaii. Shipments to Canada will be possible soon.
Which payment methods do you offer?
PayPal and Credit Card.
How high are the shipping costs?
$99.00 for bikes and $8.00 for parts within the United States.
$290.00 for bikes and $14.00 for parts to Hawaii and Alaska.
How long does a delivery take?
Provided the bike is in stock, the delivery takes between 5-7 days on average within the continental United States.
Which shipping company do you work with?
What about spare parts/merchandise/etc.?
For a start, we focus on bikes. Parts and merchandise will be available soon.
Who should I contact for help and more information?
Please contact us via email: [email protected].
How do returns/claims work?
See “terms and conditions” on our website for further information.