Service & Help

Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as in all questions about your order.

Our customer service can be reached by email:

United States

Tel.: +1 (888) 867 8449
Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]

Propain Bicycles USA, LLC
15100 NE 65th Street, Suite 140
98682 Vancouver, WA


Tel.: +49 (0)7529 / 468 868 0
Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]

Propain Bicycles GmbH
Schachenstraße 15
Vogt 88267

United Kingdom

Tel.: +44 (0) 1293 543813
Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]

For 2022, due to public holidays or trainings, our PROPAIN crew will not be available on the following dates:

January 17th – MLK Day
February 21st – Presidents Day
May 30th – Memorial Day
July 4th – Independence Day

September 5th – Labor Day
November 24th – Thanksgiving
December 26th – Christmas 


We are constantly trying to improve, so we are grateful for any feedback. Please send us your feedback to [email protected].

Choose your region...

North America