Service & Help

Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as any questions about your order.

Our customer service can be reached by email:

United States

Tel.: +1 (888) 867 8449
Mon – Fri: 9am – 5pm Pacific Time

E-Mail: [email protected]

Propain Bicycles USA, LLC
15100 NE 65th Street, Suite 140
98682 Vancouver, WA


Tel.: +49 (0)7529 / 468 868 0
Mon – Thu: 8 am – 6 pm
Fri: 8 am – 4 pm

E-Mail: [email protected]

Propain Bicycles GmbH
Schachenstraße 15
Vogt 88267

United Kingdom

Tel.: +44 (0) 1293 543813
Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]

For 2022, due to public holidays or trainings, our PROPAIN crew will not be available on the following dates:

January 17th – MLK Day
February 21st – Presidents Day
May 30th – Memorial Day
July 4th – Independence Day

September 5th – Labor Day
November 24th – Thanksgiving
December 26th – Christmas 


We are constantly trying to improve, so we are grateful for any feedback. Please send us your feedback to [email protected].