Frequently Asked Questions – bitte leer lassen

PROPAIN FRIENDS is a network of bikers for bikers, where you can exchange your opinions honestly and directly. Test rider (interested parties) can search for FRIENDS (PROPAIN bike owners) in their area and request viewing appointments on an interactive map. It’s up to you whether you want to see the bike live, have a quick test ride or maybe take it for a spin around the block. In addition, PROPAIN FRIENDS has become an experience-benefits program with which we would like to offer you exclusive offers & experiences.

As a FRIEND, you’ll receive early-insider information, exclusive access to partner offers and invitations to special event. Earn FRIENDS points through test rides and other interactions. You can then redeem the FRIENDS points for rewards in the PROPAIN store.

You can register in the PROPAIN FRIENDS app. The app is available in the Apple App Store and in the Google Play Store for Android devices. The app is completely free of charge.

Later this year, there will be an additional option to sign up via propain-bikes.com/friends as well.

Anyone who wants to become part of the PROPAIN community can become a member. As a test rider, you will have the opportunity to find FRIENDS in your surrounding and request test rides. As a FRIEND you will receive, after successful verification of your registered bike, exclusive access to our FRIENDS area and can exchange collected points for rewards. In neither case do you have to buy anything and there is no registration fee.

Even if you don’t own a PROPAIN bike, you can download our app and register. If you don’t have your own PROPAIN bike yet, then you are a test rider. You can access the latest PROPAIN news in our app, find test ride opportunities in your surrounding via the interactive map in the “FRIENDS” section and contact FRIENDS via chat if you would like to test their bike.

If you buy a PROPAIN bike or already own one, you are a FRIEND. You can create your bike (verify by mandatory details and frame number) and approve it for test rides. When you share your bike for test rides, you have full access to the exclusive FRIENDS area: you collect points per test ride and other interactions, can convert your points into a voucher for rewards and take advantage of exclusive partner offers. As a FRIEND, you will also receive exclusive invitations to events and push notifications on “early news”.

You can redeem your points for PROPAIN rewards. You can find a selection of these in the “Rewards” section of the app. You will also see the required points balance for each reward.

Only as a FRIEND you have access to our partner offers. These can be invitations to great experiences/trips, exclusive discounts or combination offers. Some partner offers are graded according to your ranking. As you move up in your ranking, the offers from selected partners will also change.