Service & Help

Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as in all questions about your order.

Our customer service can be reached by phone and email:

Due to public holidays in Germany or trainings our PROPAIN crew will not be available on the following dates:

01.01.2021
06.01.2021
02.04 – 05.04.2021
13.05 – 14.05.2021
24.05.2021
03.06 – 04.06.2021

08.07.2021
15.07.2021
12.07.2021
20.07.2021
01.11.2021
24.12 – 31.12.2021

Feedback

We are constantly trying to improve, so we are grateful for any feedback.
Please send us your feedback to [email protected].

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United States