Service & Help

Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as in all questions about your order.

Our customer service can be reached by phone and email:

Due to public holidays in Germany or trainings our PROPAIN crew will not be available on the following dates:

06.01.2022
13.04.2022
15.04.2022
18.04.2022
26.05.2022
06.06.2022
16.06.2022
03.10.2022
01.11.2022
24.12.2022 – 30.12.2022

Feedback

We are constantly trying to improve, so we are grateful for any feedback.
Please send us your feedback to [email protected].

Choose your region...

North America