Service & Help

Our team consists of passionate mountain bikers. Our colleagues will be happy to help you with their know-how and experience in choosing the right bike and the right size or configuration, as well as any questions about your order.

United States

Mon – Fri: 9 am – 1 pm

E-Mail: [email protected]

Propain Bicycles USA, LLC
15100 NE 65th Street, Suite 140
98682 Vancouver, WA


If you’re an active professional athlete or serving as a brand ambassador – whether as a YouTube legend or social media star, or simply enjoy pursuing your passion on two wheels. We’re open to exciting collaborations and are happy to support you if our visions align.

Feel free to send us a comprehensive application or Presskit, in English please, to the following email address:

[email protected]

We appreciate your understanding as we carefully review the numerous inquiries we receive. Rest assured, each inquiry will be promptly and thoroughly addressed.

Thank you for your patience!


Tel.: +49 (0)7529 / 468 868 0
Mon – Thu: 8 am – 6 pm
Fri: 8 am – 4 pm

E-Mail: [email protected]

Propain Bicycles GmbH
Schachenstraße 15
Vogt 88267

United Kingdom

Mon – Tue: 10:00 am – 04:00 pm
Wed: closed
Thu: 10:00 am – 07:00 pm
Fri: 10:00 am – 06:00 pm
Sat: 10:00 am – 04:00 pm

E-Mail: [email protected] 
Tel.: +44 (0) 1293 543813 (UK based customers only)

PROPAIN Bicycles UK Ltd.
Units 1 & 2 Spindle Court, Spindle Way
Crawley RH10 1AX

For 2023, due to public holidays or trainings, our PROPAIN crew will not be available on the following dates:

January 17th – MLK Day
February 21st – Presidents Day
May 30th – Memorial Day
July 4th – Independence Day

September 5th – Labor Day
November 24th – Thanksgiving
December 26th – Christmas 


We are constantly trying to improve, so we are grateful for any feedback. Please send us your feedback to [email protected].