2020 was probably the craziest and most unpredictable year the bicycle industry has ever experienced. The increasing demand for bicycles has affected all global markets and is still causing extreme delays in the supply chain worldwide. This makes it difficult for manufacturers in the bicycle industry to meet their promised delivery dates.
How long do I currently have to wait for my bike?
Well, that's a difficult answer. Normally a complete bike consists of up to 40 different components and parts. In our case, due to the service we offer with our configurator on our website, it is even more difficult to plan and predict which parts our customers want to buy. This also means that we are even more dependent on reliable deliveries from our suppliers. Currently, delivery times from our suppliers can be up to 14 months in the worst case scenario. In normal times, for example, the average delivery time is 90 days.
When you configure your dream bike on our website, you will now be shown an estimated shipping date, which we will try to communicate as accurately as possible. Each individual component will also be given a date in the future. However, even though we do our best to have the parts for your bike in stock, it may happen that the shipping date for your bike is postponed. This is unfortunate, but often it is not in our hands and we apologize for any inconvenience this may cause. In such a case, one of our service employees will contact you and offer you various options on how to proceed.
Will PROPAIN increase its prices?
To be clear, yes. It sounds contradictory to raise prices while we are selling more bikes than ever before. We are facing greatly increased transportation and purchasing costs and have made major investments in our organization to keep up with the momentum while continuing to offer the best quality products. We remain true to our philosophy of offering customization and a diverse selection of bike models and components, but we make extra efforts to ensure our customers get what they expect when they order a PROPAIN.
All of us at PROPAIN would like to ask for your understanding during these unprecedented times. Rest assured that we are working hard and doing everything we can to get back to normal as quickly as possible.
See you on the trails!
YOUR PROPAIN CREW
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